Account Termination by Vector Pay

Vector Pay Sdn. Bhd. (“Vector Pay”) reserves the right to terminate a merchant’s account at any time in accordance with the Terms of Service. In the event of such termination, no fees or charges previously paid by the merchant shall be refunded.

Rights and Obligations Between Merchants and Customers

All rights and obligations arising between merchants and their customers including the sale and purchase of goods and services on the platform, delivery of such goods and services, quality, standards, specifications, or quantities, as well as defects, errors, replacements, cancellations, returns, and any refunds are strictly matters between the merchant and the customer. Such matters are governed solely by agreements or arrangements between them or by the applicable laws.

Vector Pay shall not be involved in or liable for any disputes, claims, or issues arising from the relationship between merchants and their customers.

Responsibility for Shipping, Delivery, and Logistics

Vector Pay shall not be involved in or responsible for any shipping, delivery, or logistics activities. These matters are the sole responsibility of the merchant.

Merchants are fully accountable for determining and managing shipping methods, delivery timelines, costs, and for addressing any issues such as damage, loss, or delays that may arise during transit, whether caused by the merchant, logistics providers, or any third party.

Vector Pay shall not be liable for any damages, losses, or consequences resulting from such matters.

Returns, Exchanges, Cancellations, and Refunds to Customers

All returns, exchanges, order cancellations, and related refunds fall under the exclusive policies of individual merchants. Merchants are solely responsible for defining, publishing, and managing their own return and refund processes.

Vector Pay shall not be involved in, nor responsible for, approving or administering such processes and shall not be held liable for any outcomes or decisions arising therefrom. Merchants are required to clearly display and communicate their return and refund policies to customers prior to any purchase.

Refund of Transaction Fees

In cases where a merchant issues a refund to a customer for a completed transaction, Vector Pay shall not refund any transaction fees or service fees that have already been collected to the merchant. Vector Pay reserves the right to retain all such fees under all circumstances, and merchants shall not be entitled to claim or request the refund of such fees for any reason.